Privacy Policy

Porthale Services Ltd is committed to protecting the privacy of all visitors to our website. Please read the following Privacy Policy to understand how we use and protect the information that you provide to us.

By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

INFORMATION THAT WE COLLECT FROM YOU

When you visit, register or order products or services from us you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.

We may also collect information about how you use our website, including information about you from messages you post to the website and e-mails or letters you send to us.

To maintain customer service standards and to assist in staff training, we may also record and monitor incoming calls.

HOW WE USE THE INFORMATION WE COLLECT FROM YOU

We understand the importance of privacy and any information we collect about you will be handled lawfully in accordance with the Data Protection Act 1998.

We are registered with the Information Commissioners Office for Data Protection and you can visit them at http://www.ico.gov.uk to validate this.

Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to invoice you and contact you where necessary concerning your orders.

We also use and analyse the information we collect so that we can administer, support, improve and develop our business. In particular, contacting you for your views on our services and to notify you about important changes or developments to our services. Furthermore, where you have consented, we may also use your information to let you know by email about other products and services which might be of interest to you. If you change your mind about being contacted in the future, please let us know at cust-service@porthale.co.uk. The option to opt out of marketing communication can be exercised at registration or by accessing your "My Account" details and following the instructions to opt out.


DISCLOSURE OF YOUR INFORMATION

The information you provide to us may be accessed by or given to third parties. Some of these may be located outside the European Economic Area and act for us for the purposes set out in this policy or for other purposes approved by you. These parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.

Where you have consented when providing us with your details, we may also allow carefully selected third parties, including other companies in our group, to contact you occasionally about products and services which may be of interest to you. If you change your mind about being contacted by these companies in the future, please let us know at cust-service@porthale.co.uk. The option to opt out of marketing communication can be exercised at registration or by accessing your "My Account" details and following the instructions to opt out.


Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

COOKIES

Cookies are small amounts of data which record information about your online preferences and allow us to tailor our website to your preferences and interests.
Unless you have indicated your objection when disclosing your details to us, our system will ‘send’ cookies to your computer when you log on to the site. This requires no action on your part and simply makes it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may choose to set up your computer to reject cookies by visiting www.aboutcookies.org. In that case, you may not be able to use certain features on our site. If you do not wish to receive cookies in the future, please let us know at cust-service@porthale.co.uk.


SECURITY AND DATA RETENTION

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

ACCESSING AND UPDATING

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at cust-service@porthale.co.uk. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

CHANGES TO OUR PRIVACY POLICY
Any changes to our privacy policy in the future will be announced on our website and, where appropriate, through email notification.

CONTACT

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to cust-service@porthale.co.uk.

Terms & Conditions

How to Order

The Ordering Process is straightforward with easy to follow steps to the Final Checkout.  To add additional Products simply click 'Place Order' next to the Product you wish to purchase.  To remove an item, change the Quantiy to zero and then press 'Recalculate'.  At the Final Checkout stage the total price of all Goods purchased will appear together with the addition of Delivery and VAT at 17.5% for all UK and European Union Customers.  (For all VAT exempt organisations proof of exemption is required either by fax or e-mail).  It is important to note that the Customer details must be completed with all the 'required fields' to ensure a successful transaction.  The information on the Form you submit will be held and used by Porthale Services Ltd in accordance with the provisions of the Data Protection Act for the purpose of Order Processing, Account Administration, Statistical Analysis, Business Analysis, Marketing and Consumer Research.  This information may be used by Porthale Services Ltd to keep you informed of Products and/or Services that may be of interest to you.

 

Back Orders

If any Item(s) ordered is/are not available to despatch, it can be placed on 'back order'.  Notification of this will be e-mailed, faxed or telephoned through to you and you will be given an expected date of arrival.  You will also be offered the option to cancel should the date be unacceptable to your requirements and/or the opportunity to select an alternative Product .  

 

 

Payment by Cheque

Customers who wish to pay by Cheque will be sent a Proforma Invoice.  Cheques are held and not banked unless the goods are available to despatch.

 

Payment by Online Bank Transfer (BACS/CHAPS)

Customers who wish to pay via an Online Bank Transfer will receive a Proforma Invoice.  In the event that goods are unavailable to despatch, the Customer may either choose to wait for delivery (dates will be notified by e-mail, fax or telephone) or receive a full refund if the delivery date is unacceptable.

 

Orders

All Contracts of Sale made by Porthale Services shall be deemed to incorporate these Terms and Conditions, which shall prevail over any other Terms from the party ("the Customer") with whom Porthale Services is dealing with.

All Orders are subject to availability and confirmation by Porthale Services.  Although an automatically Receipt of Order, sometimes called an Order Acknowledgement is displayed, an Order is not deemed to be accepted as a Contract, until the prices have been validated.  This is to avoid any mistake, where pricing input errors have occurred or prices have changed.  You will be notified of any pricing variations or errors as quickly as possible and any Transaction will be suspended until confirmation of how to proceed, is given.  Goods are not sold on a trial basis. 

 

Delivery

All Orders within the UK mainland are usually delivered within 24 hours unless specified otherwise.  For specific Delivery Dates and Times please get in touch with us so we can try to organise this.  Deliveries to Home Addresses will be dependent on the Vehicle being able to obtain easy access.  This can be a problem for delivery of Paper, as the Vehicles delivering are very large.  If we are unable to make delivery, you can arrange collection from our Offices, or alternatively, a Credit Note/Refund will be issued as the Order could not be fully processed.

 

Prices

The majority of prices quoted will be those as stated.  However, we reserve the right to notify you of any price changes imposed by individual Manufacturer's market trends or any pricing input errors.  Whilst we endeavour to check that prices shown are as accurate as possible, with the number of Products we manage, human error is sometimes unavoidable, and so the price of an item may vary from that shown.  Should the price of any item vary, you will be contacted prior to the implementation of any such Order and given the opportunity to cancel your Order.  Payment via a Credit or Debit Card is automatically deferred, and will therefore NOT be processed.  If unsure, we do recommend that you contact us to check the latest prices, as these can fall as well as rise.  We are always seeking to lower prices to our Customers and to improve our Service, therefore we welcome having direct contact with you and an opportunity to serve your best interests. 

E & OE, Price is subject to VAT & Delivery charges.

 

 

Complaints

Any complaints regarding Goods or Services supplied should be made to Customer Services

and then faxed to – 0870 811 4055

or e-mailed to – cust-service@porthale.co.uk

 

We will endeavour to respond to any complaints within three working days.

 

ITEMS ORDERED IN ERROR

Items ordered in error must be returned at the Customer's own expense unopened, undamaged and in original packaging unless otherwise agreed. Subject to the conditions above being met, a refund, less a 20% handling fee, will be made within 30 days of receipt of the returned consignment.

A 'Returns Label' will be sent containing a Returns Identity Number to be attached to the outer packaging.

 

Title of Goods

All Goods remain the property of Porthale Services Ltd until paid for in full.

 

Statutory Rights

The above Terms and Conditions shall not affect your statutory rights as a Consumer.

 

http://www.allitsupplies.co.uk