Printer Maintenance

To ensure that companies face the minimum downtime from any IT problems, Porthale provide a range of flexible On-Site Support Services. We provide industry beating levels of support via a mobile service team that provides field-based cover on hardware and software nationwide.

With the Standard 8 Hour 12 Month Contract, we endeavour to have an engineer to your site within 8 working hours to asses and repair your machine. Once an order is placed with us, please Download the Maintenance Agreement and fax it to 020 8569 1433. We will be in touch to take the serial number of the machine and then load the machine details onto our database.

Ad-Hoc Visits
If you require an Ad-Hoc visit to asses & repair your printer, we can arrange this for you, Our standard call out charge is £250.00 plus any parts that may be required, this charge includes Labour, Travel & 1 Hour on-site.  Any additional hours are charged at £70.00. You can place a call by clicking this link then fill in your details.
 

Flexible Agreements
Hardware Support Agreements are individually tailored to our clients' needs to offer a best value solution which recognises your particular service requirements. Every contract customer is assigned a dedicated account manager, who is available to assist with any issues you may have. Our commitment to customer care has led to extremely high renewal rates for existing contracts.

Time and Materials
If you do not have a support agreement for a given system, we are still pleased to assist. We have a reasonable price matrix for ad-hoc break fix maintenance.

National Engineering Team
Porthale offers a tailor made portfolio of response levels on service contracts with service levels ranging from a two hour response with dedicated spare parts for critical systems to an eight hour response on less critical equipment.

Multi-Vendor Support
Most companies use hardware from many different vendors and the task of managing a number of hardware contracts can be a burden. To make life simpler for companies, Porthale offers support on hardware from every major hardware manufacturer. Whatever the hardware failure, one call to Porthale will solve the problem.

Furthermore, all of Porthale's technicians are trained and authorised to the highest level by the industry's leading vendors, including Microsoft Novell, Compaq, Dell, Hewlett Packard, IBM, Cisco and 3Com. We are also accredited warranty providers for Toshiba and HP.

Quality Assured
Porthale's state-of-the-art call logging system ensures that the correct skill set is assigned to each call, with the correct parts, thus enabling an exceptional first time on-site fix rate to give you the reassurance that your system should be up and running before the engineer leaves site.

Please click on one of the manufacturers below: