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Terms and Conditions
How to Order
The Ordering Process is straightforward with easy to follow steps to the Final Checkout. To add additional Products simply click 'Place Order' next to the Product you wish to purchase. To remove an item, change the Quantiy to zero and then press 'Recalculate'. At the Final Checkout stage the total price of all Goods purchased will appear together with the addition of Delivery and VAT at 17.5% for all UK and European Union Customers. (For all VAT exempt organisations proof of exemption is required either by fax or e-mail). It is important to note that the Customer details must be completed with all the 'required fields' to ensure a successful transaction. The information on the Form you submit will be held and used by Porthale Services Ltd in accordance with the provisions of the Data Protection Act for the purpose of Order Processing, Account Administration, Statistical Analysis, Business Analysis, Marketing and Consumer Research. This information may be used by Porthale Services Ltd to keep you informed of Products and/or Services that may be of interest to you.
Back Orders
If any Item(s) ordered is/are not available to despatch, it can be placed on 'back order'. Notification of this will be e-mailed, faxed or telephoned through to you and you will be given an expected date of arrival. You will also be offered the option to cancel should the date be unacceptable to your requirements and/or the opportunity to select an alternative Product .
CREDIT CARD PAYMENTS WILL NOT BE PROCESSED UNLESS THE ORDERED ITEM(S) IS/ARE AVAILABLE FOR DESPATCH.
Payment by Cheque
Customers who wish to pay by Cheque will be sent a Proforma Invoice. Cheques are held and not banked unless the goods are available to despatch.
Payment by Online Bank Transfer (BACS/CHAPS)
Customers who wish to pay via an Online Bank Transfer will receive a Proforma Invoice. In the event that goods are unavailable to despatch, the Customer may either choose to wait for delivery (dates will be notified by e-mail, fax or telephone) or receive a full refund if the delivery date is unacceptable.
Orders
All Contracts of Sale made by Porthale Services shall be deemed to incorporate these Terms and Conditions, which shall prevail over any other Terms from the party ("the Customer") with whom Porthale Services is dealing with.
All Orders are subject to availability and confirmation by Porthale Services. Although an automatically Receipt of Order, sometimes called an Order Acknowledgement is displayed, an Order is not deemed to be accepted as a Contract, until the prices have been validated. This is to avoid any mistake, where pricing input errors have occurred or prices have changed. You will be notified of any pricing variations or errors as quickly as possible and any Transaction will be suspended until confirmation of how to proceed, is given. Goods are not sold on a trial basis.
Delivery
All Orders within the UK mainland are usually delivered within 24 hours unless specified otherwise. For specific Delivery Dates and Times please get in touch with us so we can try to organise this.
Prices
The majority of prices quoted will be those as stated. However, we reserve the right to notify you of any price changes imposed by individual Manufacturer's market trends or any pricing input errors. Whilst we endeavour to check that prices shown are as accurate as possible, with the number of Products we manage, human error is sometimes unavoidable, and so the price of an item may vary from that shown. Should the price of any item vary, you will be contacted prior to the implementation of any such Order and given the opportunity to cancel your Order. Payment via a Credit or Debit Card is automatically deferred, and will therefore NOT be processed. If unsure, we do recommend that you contact us to check the latest prices, as these can fall as well as rise. We are always seeking to lower prices to our Customers and to improve our Service, therefore we welcome having direct contact with you and an opportunity to serve your best interests.
E & OE, Price is subject to VAT & Delivery charges.
Complaints
Any complaints regarding Goods or Services supplied should be made to Customer Services
and then faxed to – 0870 811 4055
or e-mailed to – cust-service@porthale.co.uk
We will endeavour to respond to any complaints within three working days.
ITEMS ORDERED IN ERROR
Items ordered in error must be returned at the Customer's own expense unopened, undamaged and in original packaging unless otherwise agreed. Subject to the conditions above being met, a refund, less a 20% handling fee, will be made within 30 days of receipt of the returned consignment.
A 'Returns Label' will be sent containing a Returns Identity Number to be attached to the outer packaging.
Title of Goods
All Goods remain the property of Porthale Services Ltd until paid for in full.
Statutory Rights
The above Terms and Conditions shall not affect your statutory rights as a Consumer.
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